Accessibility Statement

Loco Digital Limited wants everyone to be able to use loco.ie, whatever device you are on and whatever you use to read it. We build accessible sites for clients and hold loco.ie to the same standard.

The standard we build to

loco.ie partially conforms to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the version used in EN 301 549 v4.1.1, the European standard for accessible ICT published in September 2026. Partially conforms means that some content does not yet meet the standard. The exception is the embedded Vimeo videos, which have no reviewed captions (success criterion 1.2.2, Captions (Prerecorded)). It is described under Known limitations, with the other points we want you to know about.

What that means in practice

Every page can be used with a keyboard alone, and the focus indicator is visible on light and dark backgrounds. Headings, landmarks and form labels are marked up so a screen reader can navigate the page properly. Text reflows without sideways scrolling down to 320 pixels wide, and at 200 per cent zoom. Form errors are announced, linked to the field they belong to, and focus moves to the first one. Images that carry meaning have text alternatives, and decorative ones are hidden from assistive technology.

If your device is set to reduce motion, we respect it: the reveal animations and page transitions stop, carousels stop moving on their own, and decorative video is not downloaded.

The chat assistant is built to the same standard. Its button, its menu and everything inside it work from the keyboard with the same focus indicator, and its buttons are at least 48 by 48 pixels. On a larger screen it opens as a panel in the corner of the page, which stays usable, and Escape minimises it and returns you to the button that opened it; from “How this works” or the delete confirmation, Escape first takes you back to the chat. On a phone it opens as a full-height sheet that closes with its Close button or Escape, and it works down to 320 pixels wide. A screen reader hears each reply once, when it is complete. Nothing in the chat moves your focus or scrolls the page on its own: a “Jump to latest” button appears when a reply runs on below what you can see. With reduced motion set, nothing in it moves. It has no inactivity timeout: a conversation stays open for 24 hours. Our email address and phone number are always reachable from its menu, under “Talk to Adam or Mark”.

How we test it

We run axe-core across every page on the site at 390 and 1440 pixels wide, with analytics declined. We then check keyboard order, focus visibility, form errors, reduced motion and colour contrast on screen, which a scanner cannot fully judge. The chat assistant is checked the same way with its panel open, in the desktop and phone layouts. The last full pass was on 2 October 2026.

Known limitations

• Embedded videos. Some case studies and our marketing and video page carry Vimeo players. Nothing of Vimeo’s loads until you press play on the still image, and from that point the controls, the captions and the keyboard behaviour inside the player belong to Vimeo. The showreels and client promos have no caption track, and the Field Queens brand film has automatic captions only, so they do not meet WCAG success criterion 1.2.2, Captions (Prerecorded). If you would like what one of them shows set out in text, ask and we will write it for you.
• Booking panel. Pressing “Book a free 30-minute call” loads Calendly’s own booking form inside the page. Its markup, labels, focus order and error handling are Calendly’s, and we cannot alter them. If it does not work for you, email hello@loco.ie or call +353 1 554 7325 and we will put the call in the diary for you.
• Silent video. The Total Expo case study carries a short recording of the site scrolling, which we host ourselves and which has a pause button. It has no soundtrack, so there is no audio to caption, and what it shows is described in the text beside it.
• Decorative graphics. The page-not-found screen carries a faint “404” watermark that is deliberately low in contrast, and the contact page carries a small greyscale map of where we are. Neither carries information that is not also written out: the 404 message and the full address are both there as text. The watermark is hidden from screen readers, and the map is announced only by its name, “Map of The Digital Hub, Dublin 8”, beside a link that opens it in Google Maps.
• The spam check on the forms. The enquiry forms are protected by Google reCAPTCHA v3, which loads only once you start filling one in and never asks you to identify a traffic light or type out distorted text. Its floating badge is hidden, so instead of a graphic in the corner the disclosure sits as a line of text below the form, where a screen reader reads it in order with the rest of the fields and it can be zoomed and reflowed like any other copy. If a submission ever scores too low for us to tell you from a bot, the message that comes back names our email address and phone number, so a low score never blocks a person. The forms do need that check to run, and since 16 September 2026 a submission that arrives without it, because JavaScript is switched off or scripts from google.com are blocked, is refused rather than sent. When that happens nothing you typed is lost, and the reason is stated where form errors are announced, with our email address and phone number as links you can follow. The chat assistant needs the same check before it answers a question you type: its suggested questions work without it, and if the check cannot run, the chat says so and gives our email address, phone number and booking link instead.
• Motion. Content reveals as you scroll. This is switched off automatically when your system asks for reduced motion, but if you would like it off and your device has no such setting, tell us and we will help.
• Automated testing has limits. A scanner cannot tell you whether wording is clear or whether a layout makes sense. Feedback from people using the site catches what tools do not.

We do not publish PDFs on this site. If we send you a document you cannot read, ask and we will send it in another format.

Tell us if something does not work

If any part of this site is hard to use, we want to hear about it. Email hello@loco.ie or call +353 1 554 7325, and tell us the page and what happened. Mark or Adam will reply within one working day. We will either fix it or give you the content another way while we do.

If you are not satisfied with our answer, say so in your reply and it will be escalated to a director.

Reviewing this statement

This statement was prepared in September 2026 following our own testing of the site, described above, and was last reviewed on 2 October 2026. We re-run the audit after significant changes to the site and review this page at least once a year, updating the date at the top when anything changes.